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How m303 Handles Your Privacy

We collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep the platform working smoothly.

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PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about how we use your information, or you want to request access to your stored data, our support team handles privacy queries through dedicated channels. You do not need to navigate a complicated form — just tell us what you need and we act on it.

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Live Chat

Open a live chat session from any page on the platform. Tell the agent your query relates to privacy or data access — they will route it to the right team and confirm next steps within the same conversation window.

Email Request

Send a data request or deletion query to our support email. Include your registered account name and the specific action you need. We acknowledge every privacy-related email and follow up with a resolution or status update.

Account Settings

Log in and head to your account settings panel. From there you can update contact details, review which e-wallet is linked, and toggle communication preferences without waiting for an agent to do it manually.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around what actually matters to you — knowing where your information sits, who can see it, and how long we keep it. Here is how each layer works across account creation, transactions and everyday browsing.

Encryption in Transit All data moving between your device and our servers uses SSL encryption. Whether you are depositing via GoPay on mobile or checking your account balance on a laptop browser, the connection stays encrypted end to end.
Cookie Usage We use cookies to remember your login session, language preference and last-visited section. No cookie stores your payment PIN or full e-wallet credentials. You can clear cookies from your browser settings at any time.
Account Security Your account is protected by a password you set plus OTP verification when logging in from a new device. If someone attempts access from an unrecognised IP address, we lock the session and notify you immediately via your registered contact.
Data Retention Period Active accounts retain full transaction and identity records. Once you close your account, we keep only what applicable law requires us to hold and remove the rest. You can ask for a timeline specific to your region through support.
Third-Party Sharing We share data only with DANA, OVO and GoPay processors to complete your transfers, plus security vendors that help detect fraud. We never pass your personal details to advertisers or unrelated platforms.
Requesting Changes or Deletion You can ask us to correct inaccurate details, export a copy of your data, or delete your account entirely. Send the request through live chat or email — we confirm receipt and act within a reasonable timeframe depending on applicable local regulations.

Common Questions About Your Data at m303

Below are the questions we hear most from account holders about how their personal information and transaction data are handled. If your question is not listed, reach out through live chat or email and we will answer directly.

We collect your name, email, phone number and date of birth during registration. When you link a payment method like DANA, OVO or GoPay, we store only the reference needed to process transactions — never your full wallet PIN or password.

No. We do not sell or share your personal information with advertisers. Data is shared only with payment processors to complete your e-wallet transfers and with security partners to prevent fraud, where required by applicable local law.

Open a live chat session or send an email to our support team. State that you want a data access request and include your registered account name. We will compile the information and deliver it to your registered email within a reasonable timeframe.

Yes. Contact support and request full account deletion. We remove all personal data except what applicable regulations require us to retain. Once deletion is confirmed, you will receive a notification at your registered email address.

We use session cookies for login persistence, preference cookies for language and layout, and analytics cookies to understand platform usage. You can disable non-essential cookies through your browser settings, though this may affect your session experience.

All payment data travels over SSL-encrypted connections. We store only a transaction reference and the e-wallet identifier needed for processing — we never hold your full DANA or OVO credentials on our servers.

If we detect unauthorised access to systems holding your personal data, we notify affected account holders through their registered email and phone number. We also outline what steps we are taking and what you should do on your end.

Retention depends on applicable regulations in your eligible region. Generally, transaction records are held for the minimum period local law requires after account closure, then permanently deleted. You can ask support for specifics.

Yes. Log into your account settings, select the contact field you want to change, and verify the update through the OTP sent to your current registered contact. The change takes effect immediately once verified.

This policy covers every section of the m303 platform — sportsbook, live casino, slots and all other areas. The same data collection, storage and sharing rules apply regardless of which part of the platform you are using.

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